Office Policies

Information for new patients

Initial visit – Complete Oral Examination

An Initial Complete Oral Examination by the dentist is required in order to make an accurate diagnosis and an appropriate treatment plan. Dr. Rodrigues will:

Take a thorough medical history.
Perform a thorough examination of your head, neck and jaw joints as well as
assess the health of your teeth, gums and mouth.
Prescribe any x-rays needed based on the clinical examination.
Diagnose your current oral condition.
Recommend and discuss all options for treatment.
Answer any questions you may have and attend your concerns and requirements.

Emergency visit

At an emergency appointment, the dentist will relieve your discomfort and make a diagnosis regarding necessary treatment. At that time, we will be happy to discuss further treatment and fees. If your emergency occurs during regular business hours, please call us to schedule an emergency appointment.

What to bring

Please bring a list of all your medications, prescribed and over the counter, and your family doctor's name and contact information. Please bring your dental insurance or benefits information. We may be able to submit your claim electronically if your insurance provider allows it and you will get reimbursement faster.

Informed consent

We only perform treatment once we have received informed consent from you. What this means is that we will provide a thorough and clear explanation of your diagnosis, the recommended treatment and our reasons for recommending it. We will also let you know how long treatment will take, how much it will cost, and what side effects you might experience. Patients do have the option of declining the recommended treatment plan and we will be happy to discuss the pros and cons of all treatment options (including the consequences of no treatment).


Payment is required at the time when service is provided. We accept debit, cash, Visa and MasterCard. Once you have provided your benefits details, we will submit the claim to your insurance company via the internet. Your insurance company will reimburse you for services for which you have coverage.

Privacy policy

Our office understands the importance of protecting your personal information. We must collect and retain certain personal information in order to provide services to you. Protecting your privacy is important to us. Accordingly, we have established a Privacy Policy, as well as Confidentiality Standards for our employees, to ensure that your personal information is protected by appropriate security safeguards.

Canceling and rescheduling

We value our patients’ time, so we do our best to stay on schedule. In turn, we ask that our patients arrive on time for their appointments. Please notify us at least two business days in advance if you are unable to keep your appointment. If you fail to show or don not give sufficient warning to reschedule, you may be charged a $50 fee. If this occurs on more than one occasion, our office will unfortunately only be able to see you on an emergency basis.

Workplace Policies

Accessibility Policy

  Goderich Dental Centre, 169 Bayfield Rd, Goderich, ON N7A 3G2 - Phone: 519-524-7832 - © 2016